Deliveries & Returns
Thank you for shopping with HUSHkids! Here are our delivery and returns policies.
For your convenience, we’ll deliver via AusPost eParcel anywhere within Australia. If your order is over $75 the delivery cost for your products/s is free anywhere within Australia. If your order is below $75 you will be charged a flat fee of $10 for shipping.
HUSHkids will make best efforts to deliver products within 5 to 10 working days to the address specified by your during the purchase process.
Just to keep you in the loop, we'll notify you when your product is dispatched and we will provide you with all the details you need to track your order.
Don't worry if you're not at home when the product/s are delivered. Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your new product will then be available to be collected at your local post office. You will find information about the post office location on the card left by the courier.
HUSHkids is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you within 2 business days to arrange for a full refund.
You can return any item within 30 days of purchase if the item is unused with the original tags/packaging still attached and in new condition.
Refunds are only offered if the items received are faulty or not as described at point of purchase. We do not offer refunds for change of mind. Exchange only on goods that are the incorrect size – Cost for returning the item and then re-shipping it is the responsibility of the customer.
If you would like to return an item, you must first notify us for approval by contacting us via email at firstname.lastname@example.org or via phone on 08 9293 0111.
Return shipping costs are the responsibility of the customer.
All Sale items are a final sale.